desi777 Privacy Policy
Your personal information is completely safe with us. Find out in detail how desi777 collects, uses, and protects your data.
Introduction and Scope
desi777 ("we", "us", "platform") provides a reliable and secure online gaming service for players in Bangladesh. This privacy policy describes how desi777 collects your personal information, the purposes for which it is used, and how it is kept secure.
By using our website or services, you are considered to have given your consent to the terms described in this privacy policy. This policy should be read together with our Terms and Conditions.
This policy applies to you if you are at least 21 years old and have voluntarily registered on our platform. We do not knowingly collect any information from persons under the age of 21.
What Information We Collect
2.1 Registration and Account Information
When you create an account on desi777, we collect the following information:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number (for bKash, Nagad, or Rocket verification)
- Preferred username and encrypted password
- National ID card or passport details (if KYC verification is required)
2.2 Financial Transaction Information
To facilitate deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket account number
- Transaction amount and timestamp
- Transaction reference number
We do not collect or store full bank card numbers or PINs.
2.3 Technical Information
The following is collected automatically while you use our platform:
- IP address and device type
- Browser type and operating system
- Login time and session duration
- Cookie and session token data
- Gameplay history and activity logs
2.4 Communication Information
When you contact us via live chat or email, we retain a record of that conversation. This helps us improve our customer support quality and assists in resolving disputes.
Purpose of Data Use
desi777 uses the information collected about you only for the following legitimate purposes:
- Account management: To create, verify, and keep your account secure.
- Service delivery: To process gaming, betting, and financial transactions.
- KYC and age verification: To confirm the identity and age of users (only users aged 21 and above may use the platform).
- Fraud prevention: To detect unusual activity and keep accounts secure.
- Customer support: To respond to your complaints, questions, and requests.
- Responsible gaming: To identify unhealthy gaming patterns and provide necessary support.
- Service improvement: To enhance platform performance and user experience.
- Legal obligations: To comply with applicable legal requirements.
3.1 Marketing Communications
If you give your consent, we may send you promotional offers, bonus updates, and information about new games. You may withdraw this consent at any time from your account settings or by contacting our support team.
Cookies and Tracking Technologies
4.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. desi777 uses cookies for the following reasons:
- Essential cookies: To keep login sessions active and maintain security.
- Functional cookies: To remember your preferences (language, theme).
- Analytics cookies: To understand platform usage and improve services.
4.2 Cookie Controls
You can reject or delete cookies from your browser settings. Please note, however, that disabling certain essential cookies may prevent some platform features from working properly.
Sharing Information with Third Parties
desi777 does not sell or rent your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:
- Payment processors: Only the information necessary to complete transactions with bKash, Nagad, and Rocket.
- Game providers: Limited gameplay-related information with licensed game providers including Pragmatic Play, PG Soft, JILI, and Spribe.
- Technology partners: With trusted organisations that provide platform security and technical support.
- Legal requirements: In response to a court order or a valid request from a competent authority.
- Fraud prevention: With providers of fraud detection and prevention services.
Information shared with third parties is used only for the specified purpose, and they are obliged to follow standards equivalent to this privacy policy.
Data Security Measures
SSL Encryption
All data transmitted between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology, making it completely impossible for third parties to read or alter your information.
Password Protection
Your password is never stored in plain form — only a one-way cryptographic hash is retained. No desi777 staff member can view or know your password.
Access Controls
Access to your information is restricted to authorised personnel with a legitimate need. All staff operate under strict confidentiality agreements.
Secure Data Storage
Our servers and databases operate in a secured environment. We ensure system security through regular security reviews and updates.
6.1 Steps Taken in Case of a Data Breach
If a data security breach occurs and it affects your information, we will notify you by email as quickly as possible and take the necessary protective measures.
Data Retention Period
desi777 retains your information only for as long as it is necessary. For specific cases:
- Active accounts: For the entire period the account remains active.
- Closed accounts: Up to five years after account closure (for legal and regulatory obligations).
- Transaction records: For the period required under applicable financial laws.
- Customer support logs: Three years from the date of the last contact.
After the specified period, your information is securely deleted or anonymised.
Your Rights
As a user of desi777, you have the following rights regarding your own information:
Right to Access
You have the right to know what information we hold about you. If you submit a request via live chat or email, we will provide the information within a reasonable time.
Right to Rectification
If any information in your account is incorrect or incomplete, please contact us to have it corrected. Keeping your information accurate is also important for the security of your account.
Right to Erasure
You may request to close your account and have your information deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Withdraw Consent
For marketing communications or optional data processing, you may withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before the withdrawal.
8.1 How to Submit a Request
To exercise any of the above rights, contact us through our 24/7 live chat support or by email. Please include your account details and a brief description with your request. We will process the request after verifying your identity.
Protection of Minors
desi777 is a 21+ platform. We do not knowingly collect information from any person under the age of 21. Age verification is in place during the registration process.
If we are informed that a person under the age of 21 has created an account, we will immediately close that account and delete the associated information.
If you are aware of anyone who is below the permitted age and is using desi777, please notify our support team.
Policy Changes and Updates
This privacy policy may be updated from time to time due to changes in desi777 services, the introduction of new technologies, or legal requirements. For any significant changes:
- The "Effective Date" at the top of the page will be updated.
- Registered users will be notified by email.
- A notice about the changes will be displayed when you access the platform.
Continued use of the platform after a policy change will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.
About Third-Party Services
Our platform may integrate software from third-party game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and others. These third parties may have their own privacy policies, which will apply when you use their services.
desi777 is not responsible for the data protection practices of third parties. However, we only work with providers who follow industry standards.
Contact Us
Privacy-Related Contact
If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us through the following:
Instant support in Bengali is available 24/7 via live chat.
[email protected]
When sending a privacy-related request, write "Privacy Request" in the email subject and include your account email address.
Related Pages
See the pages below to learn more about your rights and security:
- Terms & Conditions — Complete terms for using the platform.
- Responsible Gaming — Tools and guidelines for a safe gaming experience.
- FAQ — Answers to common questions.
- About Us — Learn more about desi777.